In a world where health systems are stretched and patients are overwhelmed, access to transparent, trustworthy, and timely medical information is no longer a luxury - it’s a necessity. At Fractal, we believe that AI can make this access not just possible, but personal.
Vaidya is our response to that belief. A medical intelligence system designed not just to answer questions, but to walk with users through symptoms, diagnoses, treatments, and recovery.
It’s not a chatbot. It’s not just an assistant. Vaidya is a health buddy - an ever-present companion that guides people through their healthcare journeys with empathy, context, and clarity.
Our vision is to empower every user with an intuitive, interactive application grounded in clinical reasoning. One who understands where you are, what you need, and how best to support you through conversation.
What we’ve built
At its core, Vaidya provides reliable, easy-to-understand responses on a wide range of medical topics, including symptoms and diagnostics, chronic disease management, medications, nutrition, and everyday wellness.
You can upload a blood test, an X-ray, or a prescription, and Vaidya will provide you with a clear and helpful summary in seconds. You can ask questions about treatments or symptoms, and it will search trusted medical sources to give you reliable answers.
With Vaidya, you can also track your health over time. It creates personalized summaries and offers wellness tips to keep you informed and in control. Whether you have a question about a new medication, need help understanding a lab report, or want to learn more about staying healthy, Vaidya is designed to provide helpful answers, available whenever you need them.
Plus, with Vaidya now available on WhatsApp, it’s even more convenient, no apps or logins required. Just start a chat and begin chatting or typing.
Voice is the interface of care
Typing in symptoms or navigating forms can add unnecessary friction and serve as a barrier. That’s why Vaidya now supports voice-based conversations in English, making it easier for users to discuss their health concerns and receive immediate guidance. This experience feels more natural, especially for those who may not be comfortable typing long queries.
For those who prefer to read and write, text chat is available in 17 Indian languages, including Hindi, Tamil, Telugu, and Kannada, ensuring that language is never a roadblock to understanding your health.
Health is personal. So is Vaidya
No two users are alike. That’s why Vaidya adapts. It understands your history, stage of care (new diagnosis, chronic condition, recovery), and even your age and gender to tailor its approach to you.
This hyper-personalization isn't just about tone, it's about relevance. From tailored diet suggestions to medication guidance based on previous prescriptions, Vaidya creates a dialogue that feels like it was made just for you.
Every interaction is private and secure. With ISO 27001 certification and a Responsible AI framework in place, Vaidya respects the sanctity of health data - no compromises.
The road ahead
What we’ve built so far is just the beginning. Vaidya is evolving into a 360° companion during the doctor visit, supporting users at various touchpoints.
We’re continuing to explore ways to make the experience even more intuitive and empathetic. That includes expanding voice capabilities, deepening personalization, and shaping interactions that feel more human.
Suraj has extensive experience in AI and engineering, with a keen interest in building next-generation systems that deliver real-world impact. As Fractal’s Chief AI Research & Platforms Officer, he leads global capabilities in research and delivery across AI, engineering, machine vision, natural language processing, machine learning operations, and cognitive automation.
