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Scaling emotion: What Ghibli-inspired design reveals about the future of user engagement

Scaling emotion: What Ghibli-inspired design reveals about the future of user engagement

Scaling emotion: What Ghibli-inspired design reveals about the future of user engagement

Somewhere on the internet, there’s a quote—its author unknown—that says: 

“Engagement isn’t about pouring a message over someone’s head and hoping they get wet. It’s about showing up for the conversation they want to have, when they want to have it.” 

That hits differently in a world where “death scrolling” is real—and, according to research by the Fractal Celebra team, we have just 0.98 milliseconds to capture a user’s attention. 

And yet, here comes the Ghibli aesthetic—calm, nostalgic, emotionally rich—quietly pulling us in. It’s a trend, yes, but it’s also a signal. A reminder to slow down, look closer, and design with feeling. 

For businesses, this isn’t just a creative shift—it’s strategic. Emotional, immersive storytelling is becoming a core part of what drives meaningful engagement. Speed and scale still matter, but increasingly, how an interaction feels is what sets a brand apart. 

As AI takes center stage in experience design, there’s a growing opportunity to move past logic alone—and build with empathy. This is about crafting digital spaces that don’t just recognize users, but make them feel seen. 

It’s a new kind of playbook. One where storytelling, personalization, and emotional intelligence come together to create lasting loyalty and deeper connection. 

The rise of this trend says a lot about where we’re headed: next-gen users aren’t just skimming—they’re searching. For moments that feel real. For brands that feel human. 

And for enterprises building with AI, that’s the cue: reimagine engagement through the lens of empathy-driven design. 

As per Facebook Business, ads must capture customer attention within 3 seconds and the hooks must come fast to keep audiences engaged. 

As a cultural and visual movement, the Ghibli Aesthetic Trend is inspired by the distinctive look, feel, and emotional depth of Studio Ghibli films. At its core this trend is about visual warmth, emotional resonance, and immersive storytelling. While this trend was simmering in the corners of the Internet since the 2010s, when the pandemic slowed things down, the dreamy and nature-rich visuals caught fire, and this trend has become very mainstream today. 

AI is the new imagination 

It’s no longer enough for AI-generated assets to be functional or stylish—they need to feel. Platforms like Runway, Pika, and Sora are gaining traction not just for their generative capabilities, but for enabling content that evokes emotion—nostalgia, wonder, and warmth. 

The Ghibli-inspired aesthetic is leading this shift. It’s not just beautiful—it resonates. These emotionally rich visuals are redefining user expectations, signaling a broader trend: Visual AI is evolving into Emotional AI.  

And the data backs this up: 
A recent study by Motista found that emotionally connected customers have a 306% higher lifetime value. Meanwhile, Gartner predicts that by 2026, brands that invest in emotionally adaptive experiences will outperform competitors by over 25% in customer retention and satisfaction metrics. 

These AI-driven experiences, which continuously learn and adapt to individual customer needs, are becoming indispensable. As AI evolves to better understand not only what customers want but also how they feel, it offers businesses a powerful tool to craft experiences that are not just efficient but deeply resonant. 

For enterprises, this is more than just a trend—it’s a strategic imperative. The opportunity is clear: embrace emotionally intelligent AI as the cornerstone of customer engagement. Doing so will not only elevate your brand’s relationship with customers but will ensure sustained growth and loyalty in an increasingly competitive market. 

From emotion to action: Designing brand experiences with empathetic AI 

If emotional resonance is the new competitive edge, how can brands begin designing for it? 

It starts with embedding empathy into every layer of the experience. AI systems are no longer just engines for automation—they're becoming creative collaborators, helping teams co-create immersive brand stories, adaptive interfaces, and emotionally attuned content. What sets leading brands apart is not just their use of AI—but how human their AI feels. 

Imagine a customer support interaction where the AI doesn't just resolve issues quickly, but recognizes emotional cues—frustration, confusion, even joy—and adjusts its tone and approach accordingly. Or a brand app that shifts its visual aesthetic based on the user's mood or time of day, creating moments of calm when life feels overwhelming. 

“Miyazaki, the founder of Studio Ghibli, said engineers bring dreams to reality but he also said reality is the consolation for those without imagination. To him, "life is a winking light in the darkness". Our panicked ancestors living life in the darkness a thousand years ago found relief in reflected moonlight - the original source wasn't always there.” 

Himanshu Nautiyal
Himanshu Nautiyal

Chief Product Officer Fractal

We’re already seeing early signals: 


Luxury brands are using emotionally intelligent virtual stylists that understand not just body type, but mood and lifestyle aspirations. 

Retailers are deploying generative visuals that mirror seasonal memories, such as a Ghibli-style autumn landscape triggered by a user's location. 

In wellness and healthcare, AI-powered companions like Woebot are delivering empathetic mental health support, using tone analysis and conversational nuance to offer real-time, emotionally aware guidance. 

Even in financial services, AI is being deployed not just for efficiency, but for empathy—helping users navigate emotional triggers around money and security through humanized UX and personalized advisory tools. 

These aren’t just user experiences—they’re emotionally choreographed journeys. To do this effectively, organizations must rethink their AI pipelines:  

  • Creative teams need tools that allow emotional nuance in content generation.

  • CX leaders must invest in emotional feedback loops, using sentiment data and real-time user inputs to fine-tune engagement.

  • And technology teams need to ensure that emotional intelligence doesn’t compromise data privacy, trust, or authenticity.

AI is changing the way we feel, not just think.

We’re entering a new era—one where AI is no longer just a tool for automation or optimization, but a partner in imagination. One that helps brands not only reach users, but move them.

As Visual AI evolves into Emotional AI, the most meaningful experiences will be those that feel handcrafted, deeply human, and emotionally intelligent—even when built at scale.

For CXOs and enterprise leaders, the takeaway is clear: AI that feels will outperform AI that merely functions.

This isn’t just the future of design or marketing.

It’s the future of connection.

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